On September 8, 2025, at 14:48, I placed order #zmws-7yby through Yemeksepeti from the Subway Muratpaşa Beachpark branch. I ordered an Italian BMT (30 cm) Menu, and the total was 305 TL. However, the product I received looked nothing like the images: it had almost no ingredients inside, was prepared carelessly, and my bread selection was completely ignored — I was sent a standard bread instead.
The delivery took a very long 1.5 hours. In addition, the store contact numbers listed on Yemeksepeti did not work, and the store details were inaccurate. There was no option to cancel the order, and I was unable to get any support from customer service.
This experience is not just poor service, but also misleading and unfair to customers. I cannot accept that a brand claiming to be global like Subway provides such low-quality and irresponsible service. My only expectation is for this issue to be acknowledged and for a proper explanation to be given regarding the inconvenience I faced.
On September 14, 2025, I placed an order through Yemeksepeti from the Subway Göktürk branch, but I was delivered the wrong sandwich. To resolve the issue, I used the “wrong item delivered” option in Yemeksepeti’s support section, but I only received automated messages and could not reach a customer ...
On October 13, 2025, I placed an order through Yemeksepeti from Subway (order number #rwj4-k9rd). Although the system shows that my order was delivered, I never received it. It seems that someone else may have accepted the delivery, but it was not delivered to me. Because the system marks it as del...
On June 5, 2025, at 2:35 PM, I placed an order with Subway through Yemek Sepeti. It is now 4:42 PM, and my order has still not arrived. This means I've been waiting for over two hours. When I try to call the restaurant, the line goes straight to voicemail, and I can't speak to anyone. Is two hours n...
On September 21, 2025, at 18:40, I placed an order through Migros Yemek for delivery to the Karabağlar/Yeşilyurt area of İzmir from Subway. I ordered the Superstar BBQ (30 cm) Menu (Order No: 723889554). However, when my order arrived, the sandwich from the menu was missing — only the other items we...
On October 12, 2025, around 3:30 PM, I placed a ₺320 order through Yemeksepeti from Subway, to be delivered to my address in Erzene Neighborhood, İzmir (order number #y1hv-8b3q). However, my order was never delivered to me — it was apparently delivered to someone else instead. As soon as I realized...
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