On September 14, 2025, I placed an order through Yemeksepeti from the Subway Göktürk branch, but I was delivered the wrong sandwich. To resolve the issue, I used the “wrong item delivered” option in Yemeksepeti’s support section, but I only received automated messages and could not reach a customer representative.
Additionally, the phone number provided by Yemeksepeti to contact the restaurant was completely fake: +905*******55.
I then tried reaching the branch through Subway’s official website for about 40 minutes, but I could not find any phone number for the restaurants. The website provides no direct contact information, making it impossible to reach the branch. Am I really expected to walk 800 meters to the restaurant to exchange the wrong sandwich myself?
Even the staff at the restaurant were not able to help; they didn’t know who I could file a complaint with and could not provide any contact number. The only response I received was: “We don’t know either.” For such a large brand, it’s shocking that there is no clear way for customers to contact them and that phone numbers are hidden.
I paid 350 TL online via Yemeksepeti. My order number is iezx-srx1 (14/09/2025 19:09). This is the first time I have experienced such an issue with the Subway Göktürk branch, but I’ve noticed that similar communication problems exist at other TAB Gıda locations as well.
My expectation is that Subway makes its communication channels transparent and accessible, and that I receive a proper follow-up regarding this matter.
On October 13, 2025, I placed an order through Yemeksepeti from Subway (order number #rwj4-k9rd). Although the system shows that my order was delivered, I never received it. It seems that someone else may have accepted the delivery, but it was not delivered to me. Because the system marks it as del...
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On June 5, 2025, at 2:35 PM, I placed an order with Subway through Yemek Sepeti. It is now 4:42 PM, and my order has still not arrived. This means I've been waiting for over two hours. When I try to call the restaurant, the line goes straight to voicemail, and I can't speak to anyone. Is two hours n...
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