On October 13, 2025, I placed an order through Yemeksepeti from Subway (order number #rwj4-k9rd). Although the system shows that my order was delivered, I never received it. It seems that someone else may have accepted the delivery, but it was not delivered to me.
Because the system marks it as delivered, I also did not receive any refund for the order.
When I tried to call the restaurant, the phone number listed on the app was not working, so I couldn’t reach them directly. I then contacted Yemeksepeti customer service, but they told me that according to their system, the order appeared as delivered, and due to their process, they couldn’t take any further action or help resolve the issue.
I paid ₺215.99 online with my bank card. This is the first time I’ve experienced such a problem, and I’m requesting that my issue be resolved — either through a full refund or by having my order resent.
On October 12, 2025, around 3:30 PM, I placed a ₺320 order through Yemeksepeti from Subway, to be delivered to my address in Erzene Neighborhood, İzmir (order number #y1hv-8b3q). However, my order was never delivered to me — it was apparently delivered to someone else instead. As soon as I realized...
After work, I placed an order with Subway because I was continuing to work late. To my immense frustration, there was no communication and no food delivery. This left me and my colleagues hungry. Furthermore, Subway is refusing to refund my money and has provided no contact number for customer servi...
On June 5, 2025, at 2:35 PM, I placed an order with Subway through Yemek Sepeti. It is now 4:42 PM, and my order has still not arrived. This means I've been waiting for over two hours. When I try to call the restaurant, the line goes straight to voicemail, and I can't speak to anyone. Is two hours n...
On September 21, 2025, at 18:40, I placed an order through Migros Yemek for delivery to the Karabağlar/Yeşilyurt area of İzmir from Subway. I ordered the Superstar BBQ (30 cm) Menu (Order No: 723889554). However, when my order arrived, the sandwich from the menu was missing — only the other items we...
On September 14, 2025, I placed an order through Yemeksepeti from the Subway Göktürk branch, but I was delivered the wrong sandwich. To resolve the issue, I used the “wrong item delivered” option in Yemeksepeti’s support section, but I only received automated messages and could not reach a customer ...
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