On May 24, 2025, I purchased a Flypgs (Pegasus Airlines) flight ticket through Gotogate. Although the total price displayed was $349, $360 was charged to my Yapı Kredi account. Even though I did not approve any additional services, deductions, or extra fees, I was charged more than the listed amount.
This transaction relates to order number 1065-283-084 placed through Gotogate. Neither Gotogate nor the bank has provided any explanation regarding the reason for the excess charge, and I have not received any response.
I request that Gotogate refund the excess amount charged above $349 as soon as possible and provide a clear written explanation for the overcharge.
I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...
On January 10, 2026, I purchased a Qatar Airways ticket through Gotogate for $1,285. However, when I checked my credit card statement, I saw that $1,345 had been charged to my account. There is a significant difference between the amount shown and approved on the confirmation screen and the amount a...
I purchased a flight ticket through Gotogate and finalized the payment with a total charge of ₺99,146, which was clearly shown on their checkout page. The payment process appeared standard—my credit card was charged, and the amount displayed was in line with what I expected. However, once the transa...
On October 9, 2025, I attempted to purchase a connecting flight ticket from Sofia to Turkey through the GoToGate website. Immediately after making the payment, the site crashed, and I did not receive any reservation number or confirmation message. However, when I checked my bank account, I saw that ...
On February 5, 2025, I purchased a flight ticket through Gotogate Turkey’s website . I specifically selected the ticket in Turkish Lira (₺) as shown on the site. After entering my credit card details, I received a confirmation email from Gotogate, clearly stating the ticket price as ₺72,604.99. How...
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