I purchased a ticket through Gotogate for a December 3 Istanbul–Tokyo flight with China Southern Airlines. The flight was later canceled by the airline. Although China Southern informed me by email that the refund had been processed back to the Gotogate channel, Gotogate claims they have not received the payment and refuses to refund my money, continuously shifting responsibility.
For this ticket, for which I paid a total of $2,057, I have contacted Gotogate multiple times through both live chat and phone support. During these conversations, they told me that the emails I sent to the address they provided were not deliverable and therefore had no effect, and that they had escalated the matter to higher departments. Some representatives stated they had not received the funds from the airline, while others said the money was with them and would be refunded. Each customer representative gave different and inconsistent explanations, leaving me in uncertainty and taking no concrete action.
For my canceled China Southern ticket number 7846054293477, under reference number 1089-583-592 and the related additional order number, I request that the full $2,057 I paid be refunded to me immediately and without further excuses.
I booked a flight ticket worth ₺32,700 through Gotogate, and what happened afterwards is completely unacceptable. When I reached out to Gotogate customer service, I simply asked a question about my ticket. Instead of providing a clear answer, the representative responded in a confusing way, and duri...
I purchased a Seul–Tokyo flight through Gotogate for April 13, operated by Jinair, paying around ₺10,000 for two passengers. Unfortunately, due to issues caused by Gotogate, my entire travel plan was ruined. When I tried to cancel the tickets, Gotogate’s customer service informed me that they would ...
On June 18, 2025, I canceled my Istanbul–Bali flight, which I had booked through Gotogate using my credit card. The airline has already processed the refund and sent the payment to Gotogate. Yet, after nearly a full month, I have not received a single cent back. I’ve contacted Gotogate customer ser...
I purchased a flight ticket through Gotogate.com, but the flight was canceled due to operational reasons. As a result, I couldn’t board the plane. Despite this, Gotogate refuses to process my refund, claiming that the airline reported the flight was not canceled—only rescheduled. This is completely ...
I purchased tickets through Gotogate for myself, my wife, and my daughter for an Istanbul–Tokyo flight operated by Air China with a connection in China. The China–Tokyo connecting flight was canceled by Air China. I arranged and paid for all hotel reservations, vacation leave, and everything related...
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