On January 15, 2026, during a flight reservation I made through Gotogate, I approved a payment of $1,937 on the 3D Secure verification screen. However, after the transaction, when I checked my bank statement, I saw that $1,998 had been charged to my card. This means there is a $61 difference between the amount I approved on the 3D Secure screen and the amount actually withdrawn from my card.
Because I made the payment using my debit card, my bank informed me that since this was not a credit card transaction, they would not be able to process a refund. The fact that a higher amount than what I approved on the 3D Secure screen was charged to my card occurred without my consent.
I request that the excess charge of $61 beyond the approved $1,937 be canceled and refunded to me. I ask that the transaction be corrected to match the amount confirmed on the 3D Secure screen and that the hardship I have experienced be resolved.
On January 10, 2026, I purchased a Qatar Airways ticket through Gotogate for $1,285. However, when I checked my credit card statement, I saw that $1,345 had been charged to my account. There is a significant difference between the amount shown and approved on the confirmation screen and the amount a...
I purchased a flight ticket through Gotogate and finalized the payment with a total charge of ₺99,146, which was clearly shown on their checkout page. The payment process appeared standard—my credit card was charged, and the amount displayed was in line with what I expected. However, once the transa...
I purchased an international flight ticket through Gotogate, and on the day of the transaction, I was charged ₺15,320—this is also the exact amount listed in the confirmation email I received. However, when I checked my credit card statement today, I saw that a total of ₺15,974 had been charged to m...
On May 24, 2025, I purchased a Flypgs (Pegasus Airlines) flight ticket through Gotogate. Although the total price displayed was $349, $360 was charged to my Yapı Kredi account. Even though I did not approve any additional services, deductions, or extra fees, I was charged more than the listed amount...
On February 5, 2025, I purchased a flight ticket through Gotogate Turkey’s website . I specifically selected the ticket in Turkish Lira (₺) as shown on the site. After entering my credit card details, I received a confirmation email from Gotogate, clearly stating the ticket price as ₺72,604.99. How...
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