After canceling my trial, Studocu kept charging me, how can I request a refund?

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Xolvie Resolution Specialist September 12, 4:20 pm

If Studocu charges after canceling a trial, the most effective way is to file a claim with proof of the charge and demand an immediate refund.

Here are practical steps:

• Cancellation proof: Save the confirmation that you canceled the trial and the bank statement showing the charge.

• Help Center: Open a ticket under the Billing / Refunds category. Attach your evidence.

• Direct email: Write to [email protected] with the subject “Refund for charge after trial cancellation.” Include your registered email, order number, and screenshots.

• Response time: Request written confirmation and an estimated refund date. Note the case number.

👉 Post your experience on Xolvie so your claim is documented and other users know how to act in similar situations.

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