I am addressing this complaint to Studocu regarding the handling of my personal and payment data. My Studocu account, registered under the email address pau***[email protected], was deleted by me today and I also cancelled my subscription. Despite this, my payment card is still stored in your system and I am very uncomfortable with this situation. I tried to resolve this by myself through the website, but I did not find an effective way to contact support. The chatbot does not work properly and I cannot reach any real support channel to request the deletion of my data. I request that Studocu immediately and permanently delete all my stored card details and remove my personal data from your system, and that you send me a written confirmation that this has been done. I expect this to be handled without delay and in full compliance with data protection rules. I ask you to treat this matter as urgent and to respond to me in writing once my data has been completely removed.
I subscribed to Studocu with the expectation of a trial period, but when the trial ended, I was not notified by email, SMS, or phone call. Without any warning, the full subscription fee was withdrawn from my account. This lack of transparency is unacceptable and has caused me unnecessary stress. As...
I found Studocu through Google and started a 15-day free trial on December 5, 2025. On the same day, I deleted my account. Despite this, on December 4, $12 USD was charged to my credit card without my knowledge or consent. I absolutely do not accept being charged while my trial period was still acti...
I recently discovered that Studocu withdrew money from my account without my knowledge or permission. I never approved this payment, nor did I receive any prior notification by email, SMS, or message. As a university student, every amount in my budget is important, and this unauthorized withdrawal c...
I signed up for the Studocu trial to test the service and used it briefly. Without any reminder or prior notice as the trial end approached, my account was charged and a paid subscription started automatically. I did not consent to continue beyond the trial, and I received no email, SMS, or in-app a...
I started using Studocu only as a trial and logged in for just a couple of days to see how the platform worked. However, once my trial period ended, the site made a direct charge to my account without sending me any notification, reminder, or consent request. Normally, every service provides multipl...
Comments