I Face Late Delivery from Stradivarius Despite Paying for Fast Shipping

On September 6, 2025, I purchased a pair of wide-ankle heeled boots in reddish brown from Stradivarius using the “store-to-home fast delivery” option. My order number is 40244512461, and I paid a total of $121, including the extra fee for express delivery. I placed the order on a Sunday, and by Tuesday, I received a notification that the item had reached the Beşiktaş branch. However, it’s now been three days, and the order is still marked as “out for delivery,” yet nothing has been delivered.

I was told the product would be delivered by Tuesday at the latest. Last night, I contacted Bershka’s WhatsApp support, and they assured me that delivery would happen by 8:30 PM, but it never arrived. When I reached out again, I was told they couldn’t help. I also tried calling Kargoist and Bershka customer service multiple times, but no one answered, and I received no callback.

I demand that my order be delivered by 3:00 PM today without further delay. If the issue is not resolved, I will file a complaint with the Consumer Arbitration Board to seek compensation for the inconvenience caused by this delay and lack of communication.