I submitted a recall request for two Stanley thermos bottles on February 27 as part of the official Stanley recall process. In the confirmation email I received, it clearly stated that replacement caps would be shipped within 8–9 weeks. However, it has now been over 15 weeks, and I still haven’t received any replacements or updates.
This is incredibly frustrating and unprofessional from such a well-known brand. One of the thermoses has a serious leaking issue, making it completely unusable. I’ve waited patiently well past the promised timeline, but there has been no follow-up, no tracking information, and no customer support response regarding the delay.
I trusted Stanley to follow through on their recall promise, especially considering this is a product safety issue. Instead, I’ve been left in the dark with no solution and a faulty product that I cannot use. This experience has made me question the reliability and accountability of the Stanley brand.
I urgently request that Stanley ship my replacement lids immediately or provide a clear explanation for the delay. Ignoring customers after admitting to a defect is unacceptable.
I submitted a recall request for my Stanley thermos and received confirmation that the photos I submitted were approved. They sent me a recall code and told me in their email dated March 10 that the replacement lid would be shipped within 7 to 9 weeks. It’s now been over 14 weeks, and I still haven’...
On March 12, 2024, I submitted two separate applications for lid replacements for my Stanley thermoses due to the known safety issue and recall. Both requests were approved, and I received confirmation emails stating that the new lids would be shipped to me within 7 to 9 weeks. However, it has now b...
I submitted a recall request for my Stanley thermos after it was confirmed—based on its serial number—that the lid was part of a defective production batch. Stanley told me not to use the thermos until the new lid arrives and estimated a waiting time of 7 to 9 weeks. That’s already a long delay, but...
I’m writing to express my deep frustration with Stanley over their defective thermos lids and the lack of proper support. I own two Stanley thermoses,...
Stanley issued a safety warning stating that some of their thermos lids may explode, and they instructed customers not to use the old lids while promising to send replacements within 7–9 weeks. I followed their guidance, stopped using my thermos, and waited. It has now been well beyond the promised...
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