Souchill Unauthorized Charges Refund Complaint
On October 7, Tuesday, at 22:19, several unauthorized transactions were made through the Souchill app using my Ziraat Bank account, without my knowledge or consent. The withdrawals included 509 TL, 50 TL, 1600 TL, and similar amounts, totaling over 4,000 TL. During these transactions, I did not receive any SMS, verification code, or notification — I was completely unaware of them.
That same day, my father had transferred money to my account, and later that evening, the entire balance was withdrawn without authorization.
I do not have any membership or registration with the Souchill app. Shortly before the incident, I received a call from the number +88335045608, which I accidentally answered, and immediately after that, these withdrawals took place. I reported the issue to Ziraat Bank, but I was only told that a case would be created — so far, I have received no updates or resolution.
The fact that unauthorized withdrawals could occur without any confirmation or security verification has left me completely victimized. I urgently request a full refund of the withdrawn amount, the restoration of my account’s security, and a thorough investigation to identify and hold those responsible accountable.
