Canceled Smallpdf Subscription but Still Getting Charged — How to Stop It

Selin
Smallpdf
November 6, 2025 10:45 PM63

Even though I canceled my Smallpdf Premium plan months ago, since June 2025, I’ve noticed that a $12 monthly charge continues to be withdrawn from my İş Bank credit card under the description “SMALLPDF*ZURICH.”

When I log into my account, it no longer shows any active Premium subscription, yet the charges continue every month. After realizing this issue, I sent an email to Smallpdf’s customer support, but I have not received any response. Although I don’t have a cancellation confirmation document, my account dashboard clearly shows that I am no longer a Premium member.

I request that all unauthorized charges be refunded, that no further payments be withdrawn from my card, and that this billing issue be permanently resolved.

Comments

Q&A: Explore Popular Queries

Check out the solutions and tips on this topic.

I cancelled my Smallpdf subscription yet got charged again unexpectedly — how can I get a refund?

42 Complaint

Smallpdf charged me without consent and no cancel button shows up—how can I stop payments?

42 Complaint

Similar Complaints

Smallpdf Charged Me After I Canceled Free Trial — Requesting Refund

Rubar
Smallpdf
November 30, 2025 10:36 AM50

I signed up for Smallpdf as part of the free trial period. Even though I canceled my subscription before the trial ended...

1

Smallpdf Free Trial Turned Into an Unauthorized $18 Charge

Hasret
Smallpdf
December 6, 2025 4:27 AM49

I signed up for Smallpdf to use it as a free trial. Even though I did not see any clear information stating that I would...

Smallpdf Charged Me After Free Trial — How to Get a Refund

Barão
Smallpdf
October 16, 2025 4:48 PM64

I used the Smallpdf online platform to edit a PDF file, and I was asked to enter my credit card information for what I b...