5
Davut is very satisfied with the result
Resolved

Skechers Unresolved Footwear Issue

June 17, 2023 11:21 pm
37

Following the advice, I purchased two pairs of Skechers shoes, one pair of sandals, and one pair for my spouse from the Skechers store at Mersin Forum YKM. I began wearing the dark-colored shoes and sandals right away and wore them for about 4-5 months without incident. However, when the weather warmed up in May, I wore the light-colored shoes twice. Despite being the same size, they were extremely uncomfortable and squeezed my big toes. Because I had no problems with the other three products, it appears that the problem is with this particular pair of shoes. I applied for a return at the YKM store on May 22nd. I received a discouraging rejection today. This is an unusual process for two well-known brands. They have not only lost my trust, but they have also lost the potential customers I would have referred to them.

June 19, 2023 9:01 am (1 day after complaint)

Dear Customer, Thank you for taking the time to bring this matter to our attention. Skechers Customer Communication Center 0850 488 02 00

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