I tried to exchange shoes at a Skechers store but was asked to pay more due to a reward I used at the initial purchase, how can I avoid additional charges?

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Xolvie Resolution Specialist October 04, 2023 3:58 pm

Exchanging shoes at Skechers can be a hassle-free experience, but sometimes issues like unexpected charges may arise, especially when you've used a reward during your initial purchase.
To avoid any additional expenses when exchanging shoes at a Skechers store after using a reward during the initial purchase, please follow these steps:
• Initiate a conversation with the cashier or store manager, explaining the circumstances surrounding your reward usage during the initial transaction and expressing your concern about paying additional fees.
• Provide information on any available options for waiving the additional charges. There is a possibility that the fees could be waived if you choose to exchange the shoes for a different pair or make additional purchases within the store.
• If the cashier or store manager faces challenges in waiving the additional charges, consider contacting Skechers customer service for possible help in resolving the issue. Remember to keep your purchase receipt, as it can be used as proof for the cashier or store manager that you used a reward during your previous transaction.
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