On April 3, 2024, we purchased a pair of Skechers Arch Fit Baxter Pendroy shoes from the Marmara Park Skechers store on behalf of my father. After about one year of regular use, both shoes developed the exact same problem: the seams on the side of the toe area started splitting in the very same spot. Considering the usage time and manner, this clearly points to a manufacturing or material defect rather than user error.
We first submitted the shoes for inspection through the Skechers store at Cevahir Mall, as the product is still under warranty. However, the inspection report came back stating that there was “no manufacturing defect.” The explanation given suggested user-related causes such as “car pedal friction” or “escalator rubbing.” These are speculative assumptions, not objective technical findings, and they are unacceptable. Both shoes failing in the exact same location is not a coincidence—it is clear evidence of a flaw in design or production quality. The shoes were used strictly as intended, and no misuse occurred.
As of yesterday, we resubmitted the product for a second inspection and are now awaiting the results. The shoes are still under legal warranty, and the invoice number is 1-R-7-9881739, with payment made by credit card.
I demand that Skechers acknowledge this as a quality defect, honor the warranty, and either repair or replace the shoes without further delay. Customers should not be blamed for poor workmanship or weak materials, especially on a premium-priced product.
In November 2024, I purchased a pair of Skechers Arch Fit shoes for about $143 USD from the Skechers store at Sur Yapı, paying in two installments. I used the shoes in the city for daily wear, including on rainy days. However, within a short time, the heels began to peel, deteriorate, and lose shape...
About a year and a half ago, I purchased the Skechers Arch Fit 894262TK Block model shoes from the Skechers store at Forum Marlin Ankara. Around three months ago, I noticed tearing and separation on the outer side of the left shoe, as well as rips in the inner heel area of both shoes. I sent the pro...
In April 2024, I purchased a pair of Skechers GO Run 7.0 shoes from the Konya Kent Plaza store. I used them only for walking, yet within just a few months the stitching on the sides and upper part began to come apart, and small tears developed. This was extremely disappointing, especially given the ...
I purchased a pair of Skechers Arch Fit shoes at the end of November 2024. In just four months, the inner lining started tearing and the material showed clear signs of deformation. I submitted the shoes for inspection, only to receive a report stating that the damage was not manufacturing-related. ...
On September 24, 2024, I purchased the Skechers GO Walk Arch Fit 2.0 Idyllic 2 model for ₺4,599 from the Istanbul Cevahir Skechers store. Within just one month of use, the inner part of the right shoe became severely torn and deformed, despite wearing them loosely with untied laces for comfort. I r...
Comments