I purchased a pair of Skechers shoes from Deichmann’s online store on 10.02.2025, paying ₺4,599.99. Unfortunately, in less than two months, the heel area ripped apart significantly, as can be clearly seen in the attached photo. I returned the shoes to Deichmann and explained the issue, only to receive a disappointing response stating that “no manufacturing defect could be found.”
I genuinely chose Skechers for their comfort—something I can’t deny—but this experience has left me shocked at how little value the brand seems to place on product durability or customer support. A shoe this expensive should not fall apart in such a short time, and blaming the customer rather than accepting responsibility is simply unacceptable.
I expect Skechers to take this complaint seriously and either replace the defective product or issue a full refund. If I don’t receive a satisfactory resolution soon, I will escalate this matter to the relevant consumer protection authorities. I sincerely hope the company reconsiders its stance and acts accordingly.
I purchased a pair of Skechers shoes on 26.10.2025, and within less than a month, the right back heel started coming apart. When I sent the shoes for inspection, I was told it was a "user error." I completely disagree with this assessment. A shoe that costs ₺5000 should not be made from such low-qu...
On January 4, 2025, I purchased two pairs of Skechers — one being the Air Cooled model — from an official store. I didn’t start wearing them immediately and began using them around the beginning of April. After roughly just 1.5 months of casual wear, I noticed a tear in the inner lining of one pair....
I purchased a pair of Skechers D'Lites sneakers from the official Skechers online store, expecting a durable and reliable product. However, after only about two months of normal wear, the stitching on both shoes started coming apart. My order number was W0520*******1204, and I paid a total of ₺5,499...
I purchased a pair of Skechers shoes on 02/02/2025, and on Monday, 19/05/2025, I noticed a crack on the sole. When I took the shoe off to inspect it more closely, I saw that it was also torn on the inside and the inner sole had started to fall apart. I had only worn these shoes for four months, just...
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