Skechers customer service recently gave me a product as a gift, but it turned out to be defective. Despite paying the difference for a replacement, I've had issues with their customer service. Instead of simply allowing me to exchange the product, they continue to request invoice information, which I do not have because it was a gift. I understand the significance of invoices, but Skechers should accept responsibility for their own product and allow me to exchange it without difficulty. It's infuriating to have to jump through hoops and explain the situation over and over. In the meantime, I tried using the product, but the problem persists. I'm hoping Skechers will take the necessary steps to make the exchange process easier for those who receive gifts.
I got shoes from Skechers. On the third day, I saw that the stitches were coming apart, so I went to the store to get their opinion on the matter. They asked for a receipt and an invoice, so I found the invoice and other paperwork, put my work in order, and took it to the Capacity Skechers store to ...
I can't stand how much trouble the Skechers online store is giving me lately. I bought a pair of shoes from their website in 2022. At the time, I knew...
I bought a new pair of Skechers shoes last year, but they started to crack before completing their first year of use. I requested an examination, but Skechers determined that it was not a production fault. This decision feels like an excuse to avoid taking responsibility for their defective product....
I bought a product from the Skechers store in Taksim Grand Pera with invoice number 1-r-7-6192829 on September 28, 2023. Before a year had passed, the product tore at the side. When I sent it for inspection, I received a response stating it was a customer error, and there was no manufacturing defect...
I purchased a pair of Skechers sneakers from an official Skechers store, but the heel area tore after a short period of use. I returned them to the store for inspection, submitting them under the case number 1-427666, only to be told that the damage was not due to a manufacturing defect. How can a ...
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