Singapore Airlines Rebooked Passengers on Lower-Standard Airline After Delay
On August 20, 2025, my spouse and I traveled from Istanbul to Denpasar with Singapore Airlines through Esyelken Tur. The flight SQ391G departing from Istanbul Airport experienced an approximately two-hour technical delay. Because of this delay, we missed our connecting flight in Singapore (SQ934G) and arrived in Denpasar about seven to eight hours later than planned. At Singapore Airport, we were initially rebooked onto flight SQ944 departing at 5:45 PM, which would have resulted in an 11-hour layover. After discussions with the service desk, we were instead rebooked on Garuda Indonesia flight GA843 departing at 11:15 AM. However, despite having paid to fly with Singapore Airlines, we were forced to travel on a lower-standard airline. Our travel plans and vacation time were seriously disrupted. Although hotel accommodation was offered, we were unable to use this support because we arrived late to our own hotel and therefore had to decline it. Due to this hardship, I am requesting a refund or appropriate compensation in line with passenger rights and Singapore Airlines’ service commitments. Although I previously sent an email to the airline regarding this issue, I have not received any response. My reservation details are PNR: 5WA4FC and reference: EAHFTI. I respectfully request that the matter be reviewed and that my hardship be remedied.
