The details of the Travel Insurance policy issued in my name by HDI Insurance prior to my trip are as follows: Policy Number: 310371784***, Certificate Number: 1860***, Policy Start Date: April 21, 2025, Policy End Date: April 29, 2025. My flight SW-391, scheduled to depart from Istanbul to Singapore at 1:20 PM on April 21, 2025, was canceled by Singapore Airlines. As a result, I was only able to reach Singapore on April 22, 2025 at 2:25 PM via an Abu Dhabi connection on flight EY-542 operated by E*** Airlines. This situation caused a total delay of 28 hours. Within the scope of my travel insurance coverage, I am requesting that the hardship I experienced be compensated and that my entitlement be paid at the maximum coverage level available under the policy. I respectfully submit this information and request that the necessary action be taken. Although Singapore Airlines informed me by email within a one-month period that the matter was under investigation and would be resolved as soon as possible, no solution has yet been provided. I also request that Singapore Airlines contact me directly regarding this matter.
On August 20, 2025, my spouse and I traveled from Istanbul to Denpasar with Singapore Airlines through Esyelken Tur. The flight SQ391G departing from Istanbul Airport experienced an approximately two-hour technical delay. Because of this delay, we missed our connecting flight in Singapore (SQ934G) a...
On August 13, 2024, my flight from Singapore to Istanbul, with a layover in Doha, was delayed. I was supposed to arrive in Istanbul at 18:35 on August 13, 2024, but due to the flight cancellation, I didn’t arrive until 12:20 on August 14, 2024. Because of this, I missed my connecting flight from Ist...
On December 5, 2025, I purchased a flight ticket through Kiwi.com for Flyadeal flight f3808, departing from Istanbul Airport to Jeddah, with a scheduled departure time of 9:35 PM and arrival at 1:30 AM. I paid a total of $513 for this ticket. While everything initially appeared to be confirmed, I la...
On 23.02.2024, I purchased a ticket for flight TK2660 from Istanbul to VAS with reservation code S3R8H4 for the date 26.02.2024 from the THY website. While purchasing, I also got flight cancellation insurance with reference number KMFTP-U2KWE-INS from the THY website. On 25.02.2024, I wanted to canc...
Dear AJet Guest Relations Team, I am writing to officially submit my claim for compensation under EC Regulation No. 261/2004 due to a delay exceeding 5 hours on my flight SAW–Tehran (VF182) on 9 August 2025. Passenger details: Name: Zahra S***; Booking Reference: 1088-288-198; Date of Travel: 8–9 Au...
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