On October 21, 2023, I purchased a washing and drying machine from Siemens' website. However, the drying machine was delivered to my neighbor without my consent and was found damaged from two sides. My neighbor received the packaged item and signed for it in that condition. When the authorized service arrived for installation, we identified the damages together. I reported the issue to Siemens on October 26, 2023.
Until November 22, 2023, for about a month, I have been in constant communication with the brand over the phone, consistently requesting a return of the product and the provision of a new one. On November 22, 2023, they informed me over the phone that they would replace the damaged parts but would not provide a new product in flawless condition. Despite my request for written documentation, they have not sent any.
The product has been sitting in the entrance of my house for almost a month now. I am dissatisfied with the company's attitude. Additionally, the company issued an invoice for the product I purchased and paid for on October 21, 2023, on November 21, 2023, which is in violation of the Tax Procedure Law.
On March 17, 2024, I ordered the most expensive dryer on sale from the website https://www.siemens-home.bsh-group.com. I believe they put damaged products on discount. The product arrived on March 19, 2024. Since I wasn't home, my sick father had to accept it. The careless logistics company employee...
On December 30, 2024, I purchased Siemens brand products with the model numbers listed below from your authorized dealer using an installment payment method for a total of ₺140,000. The products purchased are: 1. Siemens KG86NVWE0N – Bottom freezer refrigerator, 2. Siemens WG42A1X2TR – Washing machi...
I was left disappointed and unable to benefit from the additional maintenance service I purchased from Siemens, despite paying for it. On 31.01.2023, when my dryer was being installed, the Siemens technician informed me about additional maintenance services. I purchased the service for ₺1,239.00, an...
I purchased a Siemens WQ41G2C0TR model clothes dryer from an authorized dealer. Right after installation, I noticed a visible scratch on the display panel and reported it to the dealer the same day. For nearly a month, I have contacted both the dealer and Siemens customer service multiple times, but...
About a year and a half ago, we experienced severe vibration and noise issues with our Siemens washer-dryer for the first time. Despite paying twice as much compared to competitors for this machine, which was only 2-3 years old at the time, the product and the brand's representatives have caused us ...
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