On March 17, 2024, I ordered the most expensive dryer on sale from the website https://www.siemens-home.bsh-group.com. I believe they put damaged products on discount. The product arrived on March 19, 2024. Since I wasn't home, my sick father had to accept it. The careless logistics company employees who delivered the product tore the outer bags and made my sick father sign a report stating "I received it without any damage" without checking. When I got home, I noticed dents and scratches in 3-4 places on the side cover due to transportation. I haven't even installed the product yet. When I called for a replacement, they refused, claiming we received it undamaged. I was victimized by irresponsible logistics employees. It's disheartening to see such a big company operating so irresponsibly. Customer service offered no help. I'll pursue whatever means necessary. This kind of nonsense is unacceptable. Friends, I advise against this brand.
Dear Valued Customer, Thank you for sharing your valuable opinions and suggestions with us. Our Customer Relations Representative will contact you as soon as possible regarding your application. For all your applications, our Siemens Call Center, reachable from anywhere in Turkey, is at your service 24/7. Additionally, if you reach out to us via the Customer Service page, we will get in touch with you immediately. Thank you for your interest in our brand. Sincerely, SIEMENS Communication Center
My problem was not resolved.
An irresponsible company!
They are literally mocking people. My problem hasn't been solved!
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