We stayed at the Sheraton Istanbul Ataköy Hotel for 2 nights starting January 17. Upon check-out, we were suddenly asked to pay an extra ₺8,000, even though this charge was never mentioned anywhere during booking or check-in. We were assured this amount would be refunded immediately after check-out.
However, it’s been over two weeks, and I still haven’t received any refund. Despite multiple calls to the hotel and repeated follow-ups, we are still fighting to get our money back. This is not only unprofessional, it’s deeply frustrating. We paid in full for our stay — this extra charge and delay are unacceptable.
I made a reservation at Sheraton Hotels Ataköy, Istanbul for February 21–22 through a site called Stayforlong, which I found via Trivago. Unfortunately, due to severe weather, my scheduled meeting was canceled, and I now need to cancel the hotel booking as well. The major issue is that Stayforlong ...
I stayed at the Sheraton Levent Istanbul Hotel from December 21–22 for one night. During check-in, a security deposit (authorization hold) was placed on my credit card, which is standard. However, it's now been 15 days, and the hold still hasn’t been released. I’ve called the hotel three times, and...
I made a reservation for a friend of mine at the Sheraton Baku Intourist hotel via booking.com. I entered my credit card information into booking.com and confirmed the reservation. However, when he went to the hotel, they asked for cash and did not allow him to stay, saying that they did not charge ...
Between September 2 and September 5, 2025, I made a reservation for a 3-night stay at the Hilton DoubleTree Hotel in Kuşadası. I booked through my Hilton Honors account and paid ₺10,000 in cash at the reception by transferring it to the hotel’s IBAN account. I covered the remaining amount with my Hi...
I booked a stay at the Sheraton Ataköy Hotel for February 21–22, 2025, but due to severe weather, my scheduled meeting was cancelled. Naturally, I wanted to cancel my hotel reservation as well. I had made the booking through Trivago, which redirected me to a third-party site called Stayforlong. Unf...
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