I recently signed up for the Shell Smart card, excited to take advantage of its benefits and rewards. After downloading the app and completing the registration process, I was all set to start earning points on my fuel purchases. Feeling optimistic, I headed to the Shell station and fueled up my vehicle, spending a substantial amount of 1190 TL on fuel. At the payment counter, I eagerly handed over my Shell Smart card, expecting the points to be swiftly loaded onto my account. However, to my dismay, the points didn't show up in the app despite making the purchase. Confused and frustrated, I immediately contacted Shell's customer helpline seeking assistance and resolution. But much to my disappointment, the customer service representatives seemed indifferent to my concern. They simply stated that they couldn't take any action for a card that wasn't properly scanned during the transaction. This was disheartening, especially since I had followed all the necessary steps and made a substantial purchase. Adding to the frustration, I noticed that Shell's promotional screens kept boasting about enticing offers, such as up to 450 TL worth of free fuel. It was disheartening to see these offers while my own points were nowhere to be found. I tried to explain to the customer service team that it wasn't my fault, but they didn't seem willing to look into the matter or find a solution. It felt like my concerns were brushed aside, and my loyalty as a customer was not valued.
I am a long-time Shell Smart Card user and regularly purchase fuel from Shell stations. A week ago, I changed my vehicle, which required me to update the license plate registered to my Shell Smart Card. I completed this update on Shell’s website on the evening of July 2, 2025. My Smart Card number i...
I have a Shell Club Card with the number 700441043****518. I bought 1115 TL of fuel yesterday. They informed me that there was a special campaign in which I needed to participate. They advised me to look for the campaign code on my fuel receipt. I took the receipt and went home, only to discover tha...
On July 26, 2025, I purchased fuel worth ₺1,751.33 with my credit card from the Günpet Akaryakıt Shell station in Ankara. I made the purchase to participate in the Shell Club Smart “Boş Yok” campaign, but the campaign code did not appear at the bottom of the receipt. My Shell Club Smart account is r...
I heard abot the campaign they were having, quickly I drove to the nearest petrol station, filled up with diesel, and left. A lot of points were added to my account, which I can use to offset the cost of future purchases, and this came as a pleasant surprise. Hurray! I had accrued enough points for ...
I attempted to convert my flight miles from my Turkish Airlines Miles&Smiles account (TK455590743) into Shell Smart points, but all the miles I converted were lost because they did not match the Smart card number (Shell Club Smart card number: 70044103305414115). Despite writing a complaint to the r...
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