Total App Not Working, My Fuel Purchase Points Not Registered
Even though I left many requests on the call me button in the application, I did not receive a call even once. I contacted customer service on 27.11.2023 and sent an e-mail the next day. I received a message stating that a registration was created with the number 1020908, but I did not receive a call back today, as of 07.12.2023. I called a few more times and the customer representative Ms. D*****said it was fixed, but I bought 500 TL worth of fuel to try it and it still hasn't been fixed, only 0.42 TL points were added. I request that my grievance be resolved and that I be informed as soon as possible.
Dear Customer, First of all, thank you for your notification. Your notification has been registered in our system, and the resolution process has been initiated. A review regarding the matter you have conveyed will be conducted, and you will be informed as soon as possible. We would like to remind you that you can convey all your opinions, suggestions, and notifications through the channels mentioned below. - Customer Service - TotalEnergies Stations / mobile application Sincerely,
Dear Customer, We have contacted you regarding your notification and provided the necessary information. Thank you for your interest in our company. We would like to remind you that you can share any opinions, suggestions, and notifications through the channels mentioned below. - TotalEnergies Stations / mobile application Best regards
