On October 20, 2025, I purchased LPG from the Total Energies station located at Fatih Street No:552/4, Tayakadın District, Arnavutköy, Istanbul. After refueling, my vehicle began making a rattling noise when the LPG tank was half full. Then, on October 23, 2026, after refueling again at another Tota...
"I was called on my first working day and it was resolved the same day. Thank you..."
I had a very unpleasant experience at the Total station with dealer number BAY/454-1179/04489, located on Salih Omurtak Street, Alipaşa Neighborhood, ...
I had a really annoying time refuelling my vehicle at the Total gas station in Aksaray city center. The pump's automatic shut-off failed, leading to fuel spilling all over the ground. I was waiting for help, and when someone finally showed up, I snapped some pictures of the spill to keep a record. W...
"Thank you for the quick response and quick resolution."
I signed up for a financial app called "On" through your company's promotional link, which promised a certain amount of Total points for first-time cu...
Hello, I recently had a negative experience with false advertising at the same Total station during my first two transactions. After confirming with the staff multiple times and making payments, I was later informed by İş Bankası that the transactions weren't counted under the campaign. They claimed...
Even though I left many requests on the call me button in the application, I did not receive a call even once. I contacted customer service on 27.11.2023 and sent an e-mail the next day. I received a message stating that a registration was created with the number 1020908, but I did not receive a cal...
After making a purchase of fuel at the Total station, I made an attempt to accumulate loyalty points. However, I ran into a problem when I tried to log in to the Total mobile application after that and was unable to do so. It appears that my account was locked because a different license plate was a...
On September 4, 2023, I discovered that my Total Club membership was blocked due to logging in from six different license plates. I contacted Total Club Customer Services and requested the removal of the block, explaining that three of the license plates belonged to my vehicles. I updated my vehicle...
For years, I relied on Total Energy's fuel quality and fueled both my commercial and personal vehicles at their stations, even though I had a Total corporate card. However, due to a local municipality decision, the license plate on my commercial vehicle was changed from a standard series to a new on...
During the night of July 29-30, 2023, I refueled my vehicle by purchasing 1,820 TL worth of Euro Diesel fuel from the Bursapet Total fuel station located in Edremit, Balıkesir. This refueling took place exactly at midnight on July 30, 2023. However, on July 31, 2023, around midnight in Ayvacık, Çana...
On July 6, 2023, around 1:30 PM, I went to the Total gas station in Corum city's small industrial site to refuel my vehicle. The refueling attendant entered the incorrect license plate number, and when the cashier attempted to load loyalty points, they informed me that no points would be added due t...
the restrooms at the Total gas station in Esenyurt, Istanbul is one place no one should ever step foot into. It's on Ardıclı, Doğan Araslı Blv. No:220. Whenever I drop by, I always run into the same issues: no napkins around, no liquid soap for washing hands, and the place could use a good cleaning...
On 07.06.2023, between 17:00 and 18:00, I attempted to refuel at the Tatvan Total station. I have been a loyal Total Club member for approximately 5 years, if not longer, and have never encountered any issues until today. However, when I tried to load points onto my account after refueling, customer...
They canceled my membership because I bought fuel with a different plate from Total. There are camera recordings at all stations, I bought all the fuel, this can be proved very easily. I have 2 vehicles and 1 engine. Sometimes, I travel between cities with a rental car, and I get the answer. I'm pay...
Hi, my name is Gorkem Gen*** and my phone number is 0533 373 ****. I have been a loyal customer of Total gas stations for many years, and my account has 300 TL worth of Total points. I change cars a lot throughout the year, and I only use Total for the car I am currently driving. I also let Total kn...
I'm a regular Totalclup member who has been purchasing fuel from them for the last 2-3 years, so I was surprised to receive an email one day informing me that my membership had been canceled due to plate overuse. Worse, they said I could no longer use my 900 TL bonus points that I had accumulated ov...
"A response was provided within 1 hour. The issue has been resolved, thank you."
On the same day, I made two fuel purchases from two different Total stations. The attendant at one of the gas stations, however, misread my license pl...
The fuel I purchased at a Total gas station was not credited with points. When I called customer service, they told me to go to the gas station and get it approved. When I told them that the station was far away and that I couldn't get there, they promised to take care of the problem, but it was nev...