On December 19, my Shein order containing three women’s clothing items with a total value of approximately $33 USD was shipped via Aras Cargo. On the morning of December 19, I received a notification stating that the package was out for delivery, along with a delivery code. About an hour later, I received another notification saying that the package had been delivered, even though no one called me, no delivery code was requested, and I did not receive the package. When I returned home that evening, the package was not at my address. Despite the fact that I did not receive it, was not contacted, and did not share any delivery code, the system showed the shipment as delivered. My delivery address is Kadıköy, Istanbul.
I had experienced a similar situation before. At that time, the call center told me that the shipment had left the branch but could not be delivered and would arrive the next day. In this case as well, even though the package appeared as delivered on December 19, we waited over the weekend hoping it would arrive, but it never did. When I called the call center on Tuesday, a case file numbered 12153749 was created. On December 25, I was informed that the package had supposedly been left in a cabinet next to the door. I told them I could not find the package, and a new case file numbered 12201093 was created. However, I received no response regarding this case either.
I then contacted the call center again and was told that the shipment appeared to be at the Fenerbahçe branch, and I was given a mobile phone number. I was unable to reach this number for a long time, and another weekend passed. Later, I managed to reach Ms. A*** ** by phone; she said she would speak with the staff and get back to me. That same day, I was called by Mr. Y** E*** **, who asked whether I had just realized that the package was lost and again claimed that it had been left in a cabinet. I explained that I had opened multiple case files, and they said they would contact headquarters. After that, I called the call center again, and additional case files numbered 12331077, 12331144, and 12331174 were created. However, no follow-up was ever provided for any of these cases; I was only given case numbers, and the process was left unresolved.
I paid for the products by credit card. Even though I never received the package, never shared a delivery code, and contacted customer service multiple times, no solution has been offered regarding my lost shipment. To resolve this situation, I request that the full value of the lost package, approximately $33 USD, be refunded to me.
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