I placed a total of 6 orders on Shein, and so far, only 4 of them have successfully reached my cousin. Despite being at home the day before, the remaining 2 packages were never delivered. According to Aras Kargo, they attempted delivery once but did not call me, and then returned the packages to the Istanbul main distribution center without any further notice.
When I contacted Aras Kargo, they gave me a return tracking number, but when I provided this to Palex, Shein’s distributor in Turkey, they couldn’t find any record of it. I also shared Palex’s internal tracking numbers, but still, no one could locate my packages.
This situation reflects a deeply flawed logistics process where neither Aras Kargo nor Palex seems capable of tracking shipments properly. I am frustrated and disappointed by the lack of responsibility and support.
I demand that Shein and its logistics partners locate and deliver my missing two packages immediately or issue a full refund. Additionally, I expect better communication and accountability from both Shein and Aras Kargo to prevent other customers from facing similar issues.
I placed an order on Shein for a product costing $4. The tracking number for my shipment is PALTR0003298286YQ. I am experiencing serious confusion and delays in the shipping process. The package first showed as having arrived in Turkey on November 21. Then it updated again and showed a second arriv...
On August 26, I placed an order of 8 items through Shein totaling ₺385.49, paid with my credit card. My order number is GSO1WK239001WDU and the tracking number is PALTR0001958676YQ. I set my delivery address as Bursa Sirameşeler Mahallesi, BUSKİ General Directorate. Since September 4, the tracking ...
About 1.5 months ago, I placed an order worth ₺2,000 on Shein. My order number is PALTR0001972756YQ, and my delivery address is in Beşiktaş, Istanbul. While the tracking information shows that the package entered the country, the status later changed to “delivery failed” and I never received my item...
Between June and July 2025, I placed three separate orders on Shein (Order Numbers: GSH1U246100NP0R, GSH1U2462000F51, and GSO1C346C00MN17). All three were shipped via Kargoist, yet none of them were ever delivered to me. I paid a total of ₺5,140 for these orders, and to date, not a single item has r...
Hello, I placed two orders on Shein, but both were mistakenly sent to the Başakşehir branch, which is far from my home. I tried contacting them but couldn’t reach anyone. Now I see that my packages have been marked for return and shipped back overseas. I’m shocked by this situation. Out of three pac...
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