I placed an order on Shein on November 4th for five items and paid $33 with my credit card. My order number is GS014J29F0012Q3, and the delivery address is Bursa/Mudanya. Even though 14 days have passed, my order has still not been delivered.
I received several messages from Shein about “delivery issues,” but the reasons they listed—such as incorrect address, wrong phone number, or no one at home—are not true. My address and contact information are correct, and I was at home during the supposed delivery attempts. When the issue occurred, I called the number provided, and they asked for the tracking code beginning with “paltr.” I also sent the code via WhatsApp, but I still didn’t receive any clear information. About 10 days ago, I received a message from the courier company Cargox stating that my package was “received” on behalf of Bertizgroup, but nothing was ever delivered to me. The phone number provided for support rarely answers.
This was my first time shopping on Shein, and the order is covered by the “refund if not delivered” guarantee. My priority is to have my items delivered properly. If that is not possible, I request a full refund. I kindly ask for this issue to be resolved as soon as possible.
On August 17, 2025, I placed orders on the Shein app totaling ₺4764 under the codes gso1wy42r001pm8, paltr0001943422yq, and gso1wy42r00n0yg. My delivery address was entered correctly as Cumhuriyet Mah. Kosova Sok. 1/3 k.3 d.9, C*** İnşaat, Tekirdağ/Kapaklı. Despite this, I never received my products...
On August 26, I placed an order of 8 items through Shein totaling ₺385.49, paid with my credit card. My order number is GSO1WK239001WDU and the tracking number is PALTR0001958676YQ. I set my delivery address as Bursa Sirameşeler Mahallesi, BUSKİ General Directorate. Since September 4, the tracking ...
About 1.5 months ago, I placed an order worth ₺2,000 on Shein. My order number is PALTR0001972756YQ, and my delivery address is in Beşiktaş, Istanbul. While the tracking information shows that the package entered the country, the status later changed to “delivery failed” and I never received my item...
I placed an order on Shein (Order No: GS01CB60F006616P) and paid ₺1,167.19 in total. However, the tracking now shows a “delivery failed” status, and I have not received my products. Shein has not provided any details about which courier company is handling my package or where my items currently are....
I ordered a dress from Shein nearly three months ago (Order No: PALTR0002032529YQ) and paid approximately $19–$21 for it. However, I’ve had a major problem with the delivery. The tracking information shows that the courier supposedly came to my address eight different times, yet the package was neve...
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