Samsung's Authorized Service Center Damaged My Galaxy S22

On 17/07/2025, I brought my Samsung Galaxy S22 Ultra to MTA Elektronik Servis San. ve Dış Tic. Ltd. Şti., the authorized Samsung service center in Bakırköy, to have the battery replaced because it was no longer holding a charge properly. I paid a battery replacement fee of ₺1780. I received my phone back the same evening, but within a few hours, the screen stopped working and went completely blank. On July 18, 2025, I returned to the same service center and reported the screen issue. They took the phone in again and said it was due to a connectivity problem. That evening, when I got the phone back, I noticed the in-screen fingerprint sensor was no longer functioning. On July 19, 2025, I visited the service center for a third time to report this new issue. They once again took my phone in but claimed the problem wasn’t their fault. They told me the screen had to be replaced and quoted a replacement cost of ₺10,100. Despite my insistence that I had handed over a fully functional device, they refused to accept any responsibility. When I asked why the phone wasn’t tested before servicing, they casually responded, “The staff might have forgotten.” In addition to all this, the zoom feature on the periscope telephoto camera is no longer working, and I’ve noticed dust particles on the lens. This so-called authorized service center is clearly avoiding accountability for the damage caused while the phone was in their care.