On 17/07/2025, I brought my Samsung Galaxy S22 Ultra to MTA Elektronik Servis San. ve Dış Tic. Ltd. Şti., the authorized Samsung service center in Bakırköy, to have the battery replaced because it was no longer holding a charge properly. I paid a battery replacement fee of ₺1780. I received my phone back the same evening, but within a few hours, the screen stopped working and went completely blank. On July 18, 2025, I returned to the same service center and reported the screen issue. They took the phone in again and said it was due to a connectivity problem. That evening, when I got the phone back, I noticed the in-screen fingerprint sensor was no longer functioning. On July 19, 2025, I visited the service center for a third time to report this new issue. They once again took my phone in but claimed the problem wasn’t their fault. They told me the screen had to be replaced and quoted a replacement cost of ₺10,100. Despite my insistence that I had handed over a fully functional device, they refused to accept any responsibility. When I asked why the phone wasn’t tested before servicing, they casually responded, “The staff might have forgotten.” In addition to all this, the zoom feature on the periscope telephoto camera is no longer working, and I’ve noticed dust particles on the lens. This so-called authorized service center is clearly avoiding accountability for the damage caused while the phone was in their care.
On October 11, 2025, I took my Samsung Galaxy Note 20 Ultra to Başarı Technical Service in Karşıyaka, Izmir. Although there was a crack in the back cover of my device, I was charged a replacement fee with the explanation that “a cracked cover will break.” I paid ₺2,900 for the cover replacement, bri...
I purchased two Samsung S22 model phones, and both developed battery swelling issues within about two years. The battery of the first device was replaced free of charge under warranty. However, the second device has recently started showing the same problem, and it no longer charges. I bought this s...
I am the owner of a Samsung S22 Ultra, and after sending it to the authorized service center for a cracked screen, I ended up with a significant problem. Post-repair, the camera's clarity became a major concern. Surprisingly, even phones priced at ₺10,000 capture better photos. I'm sharing a sample ...
On 18/09/2023, I returned my Samsung Galaxy S22 128GB SM-S901EIDDTUR rose gold smartphone completely and with all its parts on 19.07. 2025 with complaints of swelling everywhere and reaching the point of explosion, openings on the back cover, closing and waving inside, screen turning off and waving....
I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...
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