On October 11, 2025, I took my Samsung Galaxy Note 20 Ultra to Başarı Technical Service in Karşıyaka, Izmir. Although there was a crack in the back cover of my device, I was charged a replacement fee with the explanation that “a cracked cover will break.” I paid ₺2,900 for the cover replacement, bringing the total repair cost to ₺3,510. I paid for all repairs not covered by the device’s warranty. However, before the device was returned, I received a call informing me that the battery was swollen and the cover could not be closed, so the battery had been sent back to the original service provider. This issue should have been identified during the initial troubleshooting process. I am concerned that the battery may have been damaged during servicing. I request a detailed re-examination of the device, clarification regarding responsibility for the battery replacement, and proper repair of the malfunction. I also ask that greater care be taken in the process and necessary precautions implemented to prevent similar issues in the future.
On 17/07/2025, I brought my Samsung Galaxy S22 Ultra to MTA Elektronik Servis San. ve Dış Tic. Ltd. Şti., the authorized Samsung service center in Bakırköy, to have the battery replaced because it was no longer holding a charge properly. I paid a battery replacement fee of ₺1780. I received my phone...
Having problems with the screen and getting charged extra after the service. I sent my phone to Samsung BDH service for a battery replacement, and after 20 days, they let me know that the back cover also needed replacing. I went ahead and paid ₺2600. After waiting a month for the device to come back...
On December 31, 2022, I purchased a Samsung FlipZ4 phone. The folding mechanism became deformed after only 7 months. Before purchasing, I specifically inquired about any potential issues with the folding mechanism and was assured that nothing of the sort would occur. After 7 months, however, the fol...
On February 29, 2024, I brought my Samsung Fold device to their authorized service center due to an unresponsive screen. I was experiencing the well-known hinge issue common in Fold series devices, where the hinge becomes stuck and the screen fails to open properly. Unfortunately, during a minor att...
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