Request for a Refund for My Defective Samsung Phone
On 18/09/2023, I returned my Samsung Galaxy S22 128GB SM-S901EIDDTUR rose gold smartphone completely and with all its parts on 19.07. 2025 with complaints of swelling everywhere and reaching the point of explosion, openings on the back cover, closing and waving inside, screen turning off and waving. I stated that I do not want to exercise my right to repair since it is a defective product under warranty and that my approval must be sought before maintenance and that I should replace the product with a new one or change the fee both in the store and in our WhatsApp conversation with Samsung Customer Services. However, without seeking my help, a service file was sent to me with the note that the screen problem / screen and battery can be replaced under the service number 4287342268 and it was sent to the Kocaeli store for me to pick up. I undertake to not accept the repair and to inform you that I will not accept the product for this reason. I kindly request and request that you send me the fee amount, otherwise I would like to inform you that I will stay if I exercise my rights.
