We bought a Samsung washing machine, but it's sitting in the middle of our living room like a decoration. We've created multiple installation requests, but no one is calling or following up. They assigned a service provider named Maksa Elektronik, but it's impossible to reach them by phone. I've wasted hours trying to contact them, and to make matters worse, they called once saying they would come, and never showed up again. If we try to install it ourselves, it will void the warranty, leaving us helpless. We're about to go on vacation in two days, and everything is dirty because we can't do laundry. It's an unbearable situation. Please, we desperately need an authorized service provider to come and put an end to this ordeal.
Dear Samsung Team, I purchased a Samsung brand dryer, and I have been waiting for it to be installed since the 28th of this month. The service team calls me and says they will arrive at 11:00 AM — yet no one shows up. Then they claim they will come at 1:00 PM — again, no one shows up. When I try to ...
I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly ag...
My Samsung washing machine hasn't been able to rinse for a while. I contacted customer service to resolve the issue and a service request was created. I was told that an authorized service technician would get back to me, but it's been 8 days and I still haven't received any response. Not only have ...
I bought a Samsung 10.5 kg washing machine to make laundry easier, but it's been a constant source of frustration due to a strange noise coming from inside. I called the service team several times, and each time they dismissed it as normal or suggested minor adjustments, such as leveling the machine...
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