I bought an air conditioner online, and it showed up on my doorstep on July 14, 2023. I called Samsung customer service the same day to set up a time for the installation. They told me that Samsung Maksa Elektronik company, the nearest authorized service center, would get in touch with me about the installation. But Maksa Elektronik hasn't contacted me at all in the last 6 days. When I tried to call Maksa Elektronik myself, I got a message that said they couldn't answer because of technical problems. On the other hand, Samsung customer service told me that they had made the service request, but they couldn't do anything else. I am very upset with how Samsung handles customer service. So much trouble is needed just to get the product set up. No matter how good Samsung's products are, they won't be successful as long as their service is so bad. Attention all people who might buy a Samsung AC! Don't use their service.
On July 10, 2023, I purchased a Samsung air conditioner, and on July 13, 2023, I requested installation through the authorized service. However, the Samsung service team repeatedly disconnects my calls after promising to call me back. I'm unable to obtain any information or assistance. If your team ...
My brand new Samsung air conditioner has turned into a complete nightmare. It took a whopping ten days to install, and I had to beg them numerous times via phone calls and recordings. It started having cooling problems just one day after installation. After 12 days, despite numerous emails and phone...
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
The Samsung AC service technician arrived on July 22, 2023, to install my new air conditioner. However, to my surprise, it is not cooling at all. How could this be? According to the service, they can only arrive on August 2, 2023. But what about the agony I'm experiencing in this scorching heat? Is ...
I am writing to express my disappointment and frustration regarding the failure of your company to install the Samsung air conditioner that I recently purchased. Despite making numerous attempts to arrange for installation, I have been left without any resolution or assistance. On [10.07.20.23], I p...
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