I recently purchased a Samsung washing machine, but it arrived defective. They repeatedly sent technicians for checks and documentation, and we requested a replacement. They agreed, but here's the catch: They claimed they didn't have the same model in stock and recommended another. We reluctantly agreed and waited patiently. However, days have passed and no resolution has been reached. We've been without a working machine for several days now, and it's getting old. Every time we call their customer service, I explain the situation for half an hour only to be told, "We'll call you back." However, guess what? No one returned my call. Since the day I bought that Samsung machine, I've had nothing but regret. I've been venting on social media and sharing my frustrating experience with all of my friends and family. If I don't get a resolution soon, I'll be forced to file a complaint with the Consumer Arbitration Board and go to court. This is simply unacceptable from a reputable global brand.
I have never come across a more disappointing brand than Samsung. I was not happy with their phone previously, but now I have bought a Samsung washing machine. Apparently, the machine I purchased is defective. Even after several visits confirming no problems with the machine, even employees within t...
I am so frustrated with my experience with Samsung's customer service and technical support. I bought a Samsung washing machine 1.5 years ago, and it malfunctioned. It took 10 days for the technical service to come out and take a look. When the technician finally arrived, they said the motherboard n...
I bought a Samsung washer dryer, expecting quality and reliability—but all I’ve gotten is repeated frustration. After serious issues with the first machine, I was issued a replacement of the exact same model. Sadly, the same problems continued with the new unit too. The new machine has already requ...
I purchased a washing machine from them, and to my disappointment, it simply wasn't doing its job. I was washing my clothes and they were coming out just as dirty as they went in. I reached out to the customer service team multiple times, hoping for a solution. But each time, a technician came to ta...
I bought a Samsung washing machine, but it's been making quite a racket for the past year. I've reached out for assistance on multiple occasions, and while they did respond and send someone over, unfortunately, they were unable to resolve the problem. I would like a replacement, please. I feel frust...
Comments