I bought a Samsung TV and called for installation. The setup was completed, and the team left. Later, I discovered that the wall where the TV was mounted caused damage to the kitchen tiles on the other side. When I reported this to Samsung, they initially promised to help. However, they later informed me that they couldn't assist because I noticed the damage a week later. How can such an expensive product not have proper support? I am a tenant, and my landlord will demand repairs when I move out. Why should I pay for this out of my own pocket? Samsung again? Never.
My Samsung TV, which is still under warranty, was having problems with turning on and off. When I asked for help, they didn't want to send a team and instead guided me through troubleshooting using remote control. They said it would cost 7,000 to fix, even though the problem happened again and it wa...
I own a Samsung TV that has started shutting off by itself and won’t turn back on. I reported the issue to the authorized service two weeks ago, but I have yet to receive any follow-up. A few days ago, I received a phone call stating that the TV likely has a panel issue, and I was told the repair co...
I'm very upset that the remote control for my new Samsung TV doesn't work, which is why I bought it. Even though I bought an extended warranty, Samsung has shown no interest in fixing the problem and has even tried to make me feel bad about it. They haven't done anything to fix the problem, and any ...
I’m writing this to inform those considering purchasing a Samsung TV about the issue I’ve experienced. We purchased a Samsung 58TU7000 TV on November 11, 2020. Close to the end of the 2-year warranty, the panel malfunctioned and was replaced under warranty. However, on December 1, 2024, the panel fa...
I got this Samsung kitchen hood, but when we tried to install it, we found out it was pretty messed up. Even though I wrote a fancy report and got no help from the service team, customer service still didn't give me a replacement. My problem still isn't fixed, when the installation team showed up, i...
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