Wall Tiles Damaged During TV Installation, No Support from Samsung
I bought a Samsung TV and called for installation. The setup was completed, and the team left. Later, I discovered that the wall where the TV was mounted caused damage to the kitchen tiles on the other side. When I reported this to Samsung, they initially promised to help. However, they later informed me that they couldn't assist because I noticed the damage a week later. How can such an expensive product not have proper support? I am a tenant, and my landlord will demand repairs when I move out. Why should I pay for this out of my own pocket? Samsung again? Never.
Dear Customer, First of all, thank you for choosing our company. Our complaint resolution center will contact you regarding your application. You can convey all kinds of information, suggestions, opinions, and solution requests related to our products and services. Best regards, Samsung Electronics Turkey
They called and said that the responsibility lies with us, which is impossible. I suppose we have to get the wall approved by the service. The TV cable was already installed through the wall we had done. How is this standing behind a brand? The service came and even said, "Am I supposed to pay for the tile out of my own pocket?" I have many brands in my house, but I have never seen such a situation.
"The tile is like this"
