Dyson Order Delayed After Being Shipped To The Wrong Address, Need Solution

On 15 July, I placed an order for a vacuum cleaner through Dyson Turkey's official website. Order Number: 910904908428 My order was handed over to Kolay Gelsin for delivery. However, 13 days have passed, and I still have not received my product. What is even more concerning is that although my delivery address is in İzmir, my package was mistakenly sent to Adana. A delivery driver in Adana called me, saying the street did not exist. Naturally, it did not, because the package had been sent to the wrong city. This error is entirely the responsibility of Dyson Turkey and its shipping partner. Since then, I have contacted both Dyson Turkey and Kolay Gelsin every day. Each time, I was told that my case had been forwarded and that I would receive an update. Despite this, no meaningful action has been taken, my order has not been delivered, and my issue remains unresolved. It is unacceptable for a premium brand like Dyson to provide such poor after-sales support and leave customers to deal with problems caused by its shipping partner. As a customer, I should not have to spend days making phone calls and repeatedly explaining the same issue. At this point, I expect a clear written update regarding my order. Since the shipment has effectively been lost, I request that Dyson Turkey recall the package, treat it as lost if necessary, and immediately dispatch a brand-new replacement unit to my correct address in İzmir. I expect this issue to be resolved without any further delay or inconvenience.