I bought a SAMSUNG UE50TU8000UXTK model television on 18.12.2020 for a higher price, thinking that I could use it for many years. Shortly before the 2-year warranty period expired, horizontal lines began to appear on the TV screen. When I called SAMSUNG customer service, they created a fault report. Service personnel examined the television in a short time. They took the television away, saying that there was a problem with the screen panel and that the panel would be replaced. After approximately 10 days, they delivered the television, saying that the screen panel of the television had been replaced. Since the replacement was made under warranty during this process, no service fee or part replacement fee was charged. The same problem reoccurred less than a year after the part was replaced. The lines that appeared on the screen before started to appear again. I called SAMSUNG customer services on 31.12.2023 and explained the situation exactly as I stated above. When I asked what the process would be, they stated that since the device was not under warranty, the service fee and the resulting cost if a malfunction was detected would be covered by me. I also stated that I would not accept any fee being charged to me. I stated that it is not normal for the same malfunction to occur twice in the same year on a three-year-old device. I stated that I did not want to experience these problems every year, that the fee would be covered by SAMSUNG, and that I did not want to pay even a single lira in any way. Afterward, during my research on the internet, I realized that the screen line problem on my television was generally chronic in SAMSUNG brand and same model televisions. As I mentioned before, I bought the television at a higher-than-reasonable price, assuming that I would use it for many years. No one thinks of changing the television in their home every 2-3 years. Accordingly, as a consumer, I think it is my natural right to expect the device I purchase to be usable for many years. I chose the SAMSUNG brand because it is a well-known brand and I believe it is reliable in terms of quality and customer satisfaction. But with a bitter experience, I realized that my thought was wrong.
In September 2020, I bought a Samsung e50tu8000uxtk TV, and in October 2021, I noticed some lines on the screen. I contacted the service center, and the panel was replaced. I began to notice the same lines again in December 2022, but I wasn't sure if it was the same problem. The lines became more vi...
I purchased my Samsung UE50TU8000U 125 cm TV on February 22, 2021, and before it even completed one year, it developed a panel malfunction. I called the service under warranty, but instead of replacing the product with a new one, they replaced the panel with one imported from abroad. At that time, n...
On 21.05.2021, I bought a Samsung brand UE50TU8000 model smart television. Less than a year later, the panel malfunctioned on 21.04.2022. The service replaced it under warranty and delivered it on 24.04.2022. On 14.06.2023, the device had a panel malfunction again. The panel was replaced again, but ...
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In January 2021, I bought a Samsung TV, feeling assured by its strong reputation and the 2-year warranty it included. Unfortunately, in September 2023, right before the warranty ran out, the screen panel of the TV started malfunctioning. I reached out to Samsung's customer service right away, and th...
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