I purchased a Samsung multi air conditioner and have been trying to schedule an installation since the day I bought it. I have lost count of how many times I have reminded customer service, but they consistently fail to call me back. They even suggested that I provide a phone number for the service to contact me, which is frustrating. The service team seems to disregard Samsung's responsibility; what good does it do if I have to call them?
Their excuses are quite amusing, claiming "there is a high volume of requests." Is there no high volume in Izmir? A friend of mine bought an air conditioner in Antalya, and the service came within two days in mid-July. It seems like Samsung's service teams operate like "Snow White and the Seven Dwarfs." Your sales are clear, your brand is well-known, and you should adjust your operations according to the summer demand. Even your service does not take you seriously, which is disappointing.
Fortunately, my return period has not yet passed.
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
I regret buying a Samsung air conditioner. Despite being under warranty, it doesn't cool properly. I contacted the authorized service in Diyarbakır, but it's been (5) days with no response or assistance. They keep telling me they are busy with other customers and leave me waiting despite my numerous...
Although the air conditioner I bought online from Samsung Shop on July 14 was not installed in August and was directed to the authorized service at Eyüp Güzeltepe, when we called the service, I could not reach it even though I waited for 45 minutes many times. This situation, where I could not get a...
I purchased a Samsung 'Windfree' model air conditioner and scheduled an installation service on June 14th. The customer representative told me they would call to set up a time for the installation. I also contacted Samsung Turkey's WhatsApp line, and yesterday they informed me that due to high tempe...
Comments