I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look into installation during the third week of August. They didn't even say when it would happen. We bought the air conditioner to cool off, but now we can't get it set up. I'm thinking about sending it back and getting a different brand that works faster. The technicians at other companies can install it in no more than a week. Samsung needs to fix this customer service problem and stop hearing complaints from people. It's not good enough for a service to say that they'll look into it after forty days. If there is a problem with the amount of work, they should send services from other areas to help.
I purchased a Samsung air conditioner in Ankara, paying almost double the price of other brands for a quality product that wouldn't cause issues. It was installed, but now, 15-20 days later, the air conditioner isn't blowing cold air. I've called for service, but no one has shown up for two days. I ...
Although the air conditioner I bought online from Samsung Shop on July 14 was not installed in August and was directed to the authorized service at Eyüp Güzeltepe, when we called the service, I could not reach it even though I waited for 45 minutes many times. This situation, where I could not get a...
I purchased a Samsung air conditioner; however, they sent the incorrect component. After I had called them multiple times over the course of a month, it took them another month just to deliver the right component. Now, when I called about having it installed, they told me that it would take another ...
I purchased a Samsung multi air conditioner and have been trying to schedule an installation since the day I bought it. I have lost count of how many times I have reminded customer service, but they consistently fail to call me back. They even suggested that I provide a phone number for the service ...
I scheduled an installation appointment for my Samsung air conditioner on July 19th. Today is the 16th day, and they still haven't come for the installation. I've called their customer service multiple times, and they just keep creating a ticket but never get back to me. It's really frustrating to e...
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