I purchased a Samsung 'Windfree' model air conditioner and scheduled an installation service on June 14th. The customer representative told me they would call to set up a time for the installation. I also contacted Samsung Turkey's WhatsApp line, and yesterday they informed me that due to high temperatures, there's a sector-wide backlog for AC installations, and they couldn't provide a specific installation date. As a result, it's been 12 days with no calls or updates.
I understand that the holiday and high demand season are contributing factors, but major companies should stand out during crises. Being a global brand, I expect Samsung to prioritize customer satisfaction by providing updates and a clear installation date. Otherwise, the company's credibility, which promises 24-hour installation on their website, is at risk. I'm not sure if they can actually fulfill this guarantee for other customers. If they can, are we suffering through these hot days because I couldn't purchase due to a lack of stock on their website?
To ensure sustainable installation services, do they need to adjust their service operations to handle the summer rush, or should they limit production if they can't keep their promises? What I know for sure is that we are experiencing significant inconvenience during these hot days.
Samsung Antalya Air Conditioner Service causes victimization by making promises and not fulfilling them. On 30.06.2024, I bought a Windfree Premium Plus Air Conditioner from Markantalya Samsung Branch and paid 50 thousand lira in cash. They said that they provided the fastest service during the sale...
I ordered a Samsung WindFree Premium Plus air conditioner worth ₺85,998.00 on March 16, 2025, through the Samsung Shop digital app under the "installation within 24 hours" campaign. The products arrived on March 19, 2025. On March 20, the authorized service team installed one of the units. However, ...
I bought an air conditioner from Samsung in Ankara on July 15 and called their customer service at 4447711 to set up a time for installation. They said that someone from the service would get in touch with me, but no one did. I called again, and this time the center in Canakkale said they would look...
I bought a Samsung AR12BXFCMWK Wind Free Premium air conditioner, but the service team hasn't bothered to get in touch with me, even though my pregnant wife needs the air conditioner right away. I've tried to get in touch with Samsung customer service, but it seems impossible to get through and find...
I purchased a Samsung multi air conditioner and have been trying to schedule an installation since the day I bought it. I have lost count of how many times I have reminded customer service, but they consistently fail to call me back. They even suggested that I provide a phone number for the service ...
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