I was a satisfied Samsung mobile products user. However, after my old phone model, I confidently purchased the Samsung Galaxy A54 from the Samsung Shop website. On January 5th, upon receiving the phone, I noticed a problem with screen transitions that didn't exist in my previous model. Despite smooth usage on the older device, the A54 experienced frequent hang-ups, severely limiting screen scrolling, even without screen protection.
Struggling to articulate the issue, I visited the Samsung authorized service twice, ensuring it was documented. They assured me that the problem would be escalated to headquarters, with a promised follow-up. Investigating the issue at multiple sales centers in Ankara, I informed Samsung customer service and technical support about the chronic nature of this problem, emphasizing my reluctance to exchange it for the same model.
Approaching the situation with trust in the brand, I proposed exchanging the problematic A54 for the Samsung S23 FE model, willing to pay the price difference if necessary. Unfortunately, Samsung poorly managed this process. Mistaken SMS messages, miscommunication about the same model being sent, and an overall lack of clarity left me frustrated.
Despite numerous calls, the latest response received on the evening of 18.01.2024 conveyed an inability to fulfill my requests. They insisted on sending the same problematic model again. Feeling defeated, I now want to return the phone and share my unpleasant experience. Uncertain about refund status and processing time, my trust in the Samsung brand has been severely shaken. I intend to voice my grievances on various platforms, highlighting the unresolved issue with the Samsung Solution Center.
The screen of our Samsung M51 mobile phone, which we purchased 2.5 years ago, cracked due to our mishap. Since it was a relatively new and excellent phone at the time, we decided to have it repaired at Karşıyaka Basari Technical Service, an authorized Samsung service center, to keep using it. There,...
I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...
I recently purchased a Samsung Galaxy A54, and I was very happy with it at first. However, after a recent update, I started to experience a problem with the phone detecting moisture and not charging. I contacted Samsung customer service, and they told me to send the phone in for warranty service. Ho...
On January 28, 2023, I purchased a Samsung A04s for my mom's use. Unfortunately, after just two weeks, on February 13, 2023, the phone malfunctioned. I took it to the Emaar Samsung service center. Upon return, they claimed they resolved the issue by updating the software. However, records at the "Sa...
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