Samsung Galaxy A54 Screen Scrolling Defect
I was a satisfied Samsung mobile products user. However, after my old phone model, I confidently purchased the Samsung Galaxy A54 from the Samsung Shop website. On January 5th, upon receiving the phone, I noticed a problem with screen transitions that didn't exist in my previous model. Despite smooth usage on the older device, the A54 experienced frequent hang-ups, severely limiting screen scrolling, even without screen protection.
Struggling to articulate the issue, I visited the Samsung authorized service twice, ensuring it was documented. They assured me that the problem would be escalated to headquarters, with a promised follow-up. Investigating the issue at multiple sales centers in Ankara, I informed Samsung customer service and technical support about the chronic nature of this problem, emphasizing my reluctance to exchange it for the same model.
Approaching the situation with trust in the brand, I proposed exchanging the problematic A54 for the Samsung S23 FE model, willing to pay the price difference if necessary. Unfortunately, Samsung poorly managed this process. Mistaken SMS messages, miscommunication about the same model being sent, and an overall lack of clarity left me frustrated.
Despite numerous calls, the latest response received on the evening of 18.01.2024 conveyed an inability to fulfill my requests. They insisted on sending the same problematic model again. Feeling defeated, I now want to return the phone and share my unpleasant experience. Uncertain about refund status and processing time, my trust in the Samsung brand has been severely shaken. I intend to voice my grievances on various platforms, highlighting the unresolved issue with the Samsung Solution Center.
