My Samsung A54 phone is still under warranty, and in July 2024, I had the speaker replaced at Samsun Bayrak Technical Service. After that so-called “repair,” I started experiencing major sound distortion and audio cutouts during WhatsApp video calls. I took the phone back to the service center, but they returned it the same day claiming “no problem found.”
Not accepting that, I recorded a video of the issue using another device and brought it back. This time, they finally opened a service ticket. But here’s where things got even more frustrating: after 8–9 days, they acknowledged the problem—but told me they couldn’t take further action until they heard back from Samsung’s headquarters in Korea. I was informed the response from Korea could take a month or even three months!
This is unacceptable. I paid for a device with a Turkey-based warranty. I shouldn’t have to wait months for a response from another country. My legal right as a consumer is to have a resolution within 30 business days, and I expect Samsung to respect that.
I am completely dissatisfied with Samsung's after-sales service, and trying to reach them over the phone has turned into a nightmare. I sent my Samsung phone to the service center last year, just six months after purchasing it from Vatan Bilgisayar because the sound would cut out during calls. Howev...
I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...
On January 28, 2023, I purchased a Samsung A04s for my mom's use. Unfortunately, after just two weeks, on February 13, 2023, the phone malfunctioned. I took it to the Emaar Samsung service center. Upon return, they claimed they resolved the issue by updating the software. However, records at the "Sa...
Ever since I purchased my Samsung A54 in May 2023, I've been constantly facing sound interruptions during calls. It's been months now. I've adapted to completing the other half of what the other person says, turning every conversation into a guessing game. Whether it's regular phone calls, WhatsApp ...
On June 26, 2025, I bought a Samsung Galaxy A26 smartphone via Trendyol, along with a wired headset to listen to music. However, within a minute of using it, I noticed severe static and sound distortion. Assuming the issue might be with the headset, I tried another one, but the problem persisted. On...
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