The screen of our Samsung M51 mobile phone, which we purchased 2.5 years ago, cracked due to our mishap. Since it was a relatively new and excellent phone at the time, we decided to have it repaired at Karşıyaka Basari Technical Service, an authorized Samsung service center, to keep using it. There, we paid an upfront fee of approximately 3200 TL for the screen replacement and waited for the promised 2-day turnaround. However, despite the phone being just over 3 years old, we were informed that Samsung had ceased production of the M51 and its screens, and they would offer a device replacement. We waited for this offer for 2 days, which eventually took 4 days to arrive. To our disappointment, the replacement phone offered was the A54 model. Given that the current second-hand market value of the M51 is 18 thousand TL, charging us 3200 TL for a repair and offering a replacement worth 16 thousand TL felt like a mockery of our trust in Samsung. Not only were we let down by a major company like Samsung, which had discontinued support for spare parts within 2.5 years of purchase, but the open offer of a lower-quality phone in exchange for a 3200 TL service fee also seemed to disregard consumer rights. Moreover, when we declined the replacement and went to the technical service center to retrieve our phone, we discovered that they had removed the "protective screen" previously applied to the phone's screen. When we inquired why they removed the protector without having a spare screen, their response was vague, stating they wanted to "take a look." When we pointed out the likelihood of an air gap during reinstallation due to the cracked screen and potential issues with touch functionality, their reply was that "there is exactly that risk." They demanded a fee of "150 TL" to reapply the protective screen they had removed from a phone they could not proceed with. This experience left us disheartened, as we had chosen to trust Samsung's authorized service, pay a premium, and maintain the originality of our phone.
My Samsung M31S phone kept shutting down and starting back up at an alarming rate, making it hard to use. I was told to go to the BDH service center by Samsung's customer service. Even though the warranty had ended, the authorized service center did not fix the real issue. Instead, they said they ha...
I purchased a Samsung A04s with a 2-year warranty around this time last year. Recently, the phone started shutting down on its own. I bought it from MediaMarkt and first took it to the authorized Samsung service center in Ankara. They informed me that the motherboard had crashed and, due to a crack ...
My Samsung M23 5G smartphone recently gave me a nightmare. The touchscreen began to detach from the body, particularly at the top, accounting for approximately 30% of the total. Despite having an active warranty, I decided to send it to the authorized service center rather than intervene. Despite th...
My QLED television, which I purchased about 2.5 years ago, relying on Samsung's reputation for quality and reliability, unexpectedly malfunctioned while I was watching TV a week ago. I promptly took the television to the Samsung service center in the Ortaca district of Muğla province, which is the c...
I had to send my Samsung M51 phone to the service because I couldn't make calls or use the internet without Wi-Fi. When they gave me back the phone, they told me that both the motherboard and charging socket were broken and asked for 4,000 TL to fix them. What confuses me is that this issue happened...
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