Poor Samsung A04 Support
On January 28, 2023, I purchased a Samsung A04s for my mom's use. Unfortunately, after just two weeks, on February 13, 2023, the phone malfunctioned. I took it to the Emaar Samsung service center. Upon return, they claimed they resolved the issue by updating the software. However, records at the "Samsung Solution Center" indicated there was no problem with the device (either these units don't communicate or someone's not being truthful). The phone encountered the same issue at the end of June. As my mom isn't in Istanbul, I was only able to submit the phone, along with a video showing the problem, on October 24, 2023. Despite providing videos demonstrating the issue to the relevant department at Emaar Samsung, the inspection yielded inconsistent information—initially claiming there was no problem, then suggesting the mainboard needed replacement. Even after clearly expressing my request for a replacement without unboxing the newly purchased phone, citing legal rights within the 6-month period, they refused. They insist on replacing the mainboard for a problem they couldn't identify initially. Had they identified the issue during the initial malfunction, I could have exchanged the phone within the legal timeframe. Attached is the video highlighting the issue with the phone. We've resorted to using our six-year-old Asus phone with our SIM card. We'll continue our lives with a new phone. The faulty phone can be Samsung's gift from me.
