I am a long-time consumer who has been using a Samsung DW60M5042FS dishwasher regularly for years. About two years after purchasing the machine, rusting and corrosion started to appear on the racks. Over time, the rust progressed and made the racks unusable. Within one year after the rust first appeared, the dishwasher racks became completely nonfunctional, and I am currently unable to use the machine at all.
When I contacted the authorized service center and customer service, I was told that the part was out of stock and that they were waiting for new inventory. However, for approximately one month now, no concrete action has been taken. During this time, I have been forced to wash dishes by hand, and my inconvenience grows with each passing day. Moreover, even though this issue started just before the warranty expired, no solution has been provided even after the warranty period ended.
We specifically chose the Samsung brand for our home because we believed it was durable and reliable. We also own appliances from other brands such as Arçelik, Beko, and Altus, and we have never experienced such an unresolved and indifferent service process with any of them. Samsung’s approach has completely shaken our trust in the brand and has unfortunately turned into a major disappointment for us.
I live in Gemlik, Bursa, and I am requesting that Samsung urgently supply the necessary dishwasher rack parts and replace the racks free of charge. It is unacceptable for a dishwasher purchased as a durable consumer product to rust and corrode in such a short time and for replacement parts to remain unavailable for months. I kindly ask that my grievance be resolved as soon as possible.
For about five months, I have been facing persistent mold and rust formation in the lower basket of my Samsung DW60H3010FW dishwasher, and despite regular cleaning, the problem continues. When I contacted the authorized service center in Ankara, I was charged ₺6,680 for the lower basket replacement....
I have been using my Samsung DW60M5052FS/TR dishwasher for about 2.5 years, and from the very first day, I’ve faced the same recurring problem: the machine does not wash dishes at all. Regardless of the program selected, the results are always unsatisfactory. Over this entire period, I contacted Sa...
I purchased a Samsung dishwasher in July 2021, and after just three years, the lower rack's rods have rusted, with some even breaking. How can a product that’s supposed to be long-lasting deteriorate this quickly? Previously, I used an Arçelik dishwasher for 15 years without encountering such issues...
Both the top and lower baskets in my Samsung DW60H5050FS dishwasher have started to rust where they connect to each other, even though they are supposed to be made of stainless steel. I called the service team, but my warranty had already ended. They told me that this would be seen as a user error, ...
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