1
Pınar is completely dissatisfied with the result

Samsung Dishwasher’s Lower Rack Rusted and Broke After Only 3 Years

Samsung Dishwasher’s Lower Rack Rusted and Broke After Only 3 Years
Samsung Dishwasher’s Lower Rack Rusted and Broke After Only 3 Years
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Pınar
December 08, 2024 8:44 pm
30

I purchased a Samsung dishwasher in July 2021, and after just three years, the lower rack's rods have rusted, with some even breaking. How can a product that’s supposed to be long-lasting deteriorate this quickly? Previously, I used an Arçelik dishwasher for 15 years without encountering such issues.

I chose Samsung hoping for better quality, but I deeply regret this decision. I trusted the brand, but this experience has been disappointing. From now on, I will not consider Samsung for any home appliances. I expect an explanation for this premature damage and a solution, such as a replacement for the defective part. A brand like Samsung should stand behind the quality of its products.

Pınar
Pınar
December 18, 2024 4:42 pm

I was called by the company, and their suggestion was for me to call the service at my own expense and have an assessment done. They suggested that this deformation might not be due to the product but could be caused by the chemicals in the detergent used. I did not receive the slightest response towards a solution. At the very least, if you had arranged for the service to come and see the situation, you would have been able to determine how poor the quality of the product was.

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