Both the top and lower baskets in my Samsung DW60H5050FS dishwasher have started to rust where they connect to each other, even though they are supposed to be made of stainless steel. I called the service team, but my warranty had already ended. They told me that this would be seen as a user error, and that I would have to pay for a new one. When I asked for a price, I was told it would cost ₺6000. It's hard for me to think that a brand like Samsung would say it's the user's fault when a stainless steel material rusts. I was hoping for a lot more. The technician even casually offered that I just let it be, even though he knew I wouldn't. I'm very unhappy and am making this complaint because of it.
For about five months, I have been facing persistent mold and rust formation in the lower basket of my Samsung DW60H3010FW dishwasher, and despite regular cleaning, the problem continues. When I contacted the authorized service center in Ankara, I was charged ₺6,680 for the lower basket replacement....
Our Samsung dishwasher developed a heating problem after the warranty period had expired. We called for help, and rust was discovered inside and on the racks during the maintenance. Upon arrival, the service technician verified the situation, even checking our home's electrical system in relation to...
I own a Samsung DW60M5040FS dishwasher, and the handle on the upper rack broke, so I contacted customer service for a repair. They said the basket replacement would be paid, took a deposit, and made me wait 20 full days for the part to arrive. When the new basket finally came, the technician remove...
Dear Samsung, I bought a Samsung dishwasher from Istanbul, Türkiye. The door lock of my dishwasher was broken, and the door wouldn't close. I requested support from the authorized service, and they came and confirmed that the door lock was indeed broken. However, they said that in addition to repla...
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