My Samsung S23 Ultra smartphone was accidentally dropped by my son into a 50 cm-deep kiddie pool and was submerged for no more than 10 seconds, yet it took in water all the way to the camera module. I immediately retrieved it, and while I won’t attach photos unless requested, I’ve seen many users report the same issue online. I understand the phone is not marketed as waterproof but water-resistant, and I’m aware of the distinction. However, a phone that is supposed to withstand up to 1.5 meters of water for 30 minutes should not fail in just 10 seconds at 50 cm. Years ago, I intentionally submerged my S7 Edge in saltwater without any issues. Now I’m facing water damage with a device that has never been dropped, has always been used with an original case, and still has its protective films on. I submitted my phone to the authorized service center and requested a replacement. I explained that this problem has been reported by many users, both locally and globally. Later, I was informed that the repair was approved—but with nearly 20 parts to be replaced. I don’t understand why I should be forced to use a heavily repaired device when I trusted the durability and certifications of this product. If I had expected this type of risk, I would have chosen a different brand or a lower-tier device. As you can see in your records, I’ve been a loyal high-end Samsung user for many years, often buying flagships annually or biannually. My entire ecosystem, from earphones to smartwatches, adapters, cables, cases, charging docks, TVs, tablets, ovens, white goods, vacuums, and air conditioners, is built around Samsung. I’ve even been invited to hotel product launches and contacted for product feedback. Yet I’ve been without a phone for ten days. I work remotely, and this has caused data loss, loss of productivity, and prevented me from capturing moments during a recent holiday. While not Samsung’s fault, the fact that I use an eSIM means I can’t currently activate my line, and I’m locked out of services due to two-factor authentication. I share this context so you can better understand the scale of my disruption. I do not accept the repair decision made for my phone and formally request a full replacement.
A complete disappointment, the Galaxy S24 Ultra... The phone I bought on 06/24/2024 had its screen broken just 3 days later when the charger hit it. This phone supposedly has a shock-resistant screen. Despite having a screen protector, I had to get the screen replaced at an authorized service center...
Approximately 15 days ago, I purchased a Samsung Galaxy S24 Ultra 1TB. After starting to use the phone, I experienced severe overheating, with temperatures reaching 45-50 degrees Celsius, rapid battery drain from 100% to around 55%, and the well-documented grainy screen issue, which I captured with ...
I purchased the Samsung Galaxy S23 on 26.12.2023, and from the moment I started using it, the phone began encountering network problems. After a week, I took it to the Samsung authorized service center in Bursa. The service center made some adjustments, returned the device to me, and requested docum...
The screen of Samsung S24 Ultra 512GB phone I purchased three days ago is broken, and the "S Pen" does not work. The Samsung dealer I bought this defective product from is directing me to service instead of replacing it with a new phone. A phone repaired in the service is no longer considered new bu...
I am the owner of a Samsung S22 Ultra, and after sending it to the authorized service center for a cracked screen, I ended up with a significant problem. Post-repair, the camera's clarity became a major concern. Surprisingly, even phones priced at ₺10,000 capture better photos. I'm sharing a sample ...
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