The screen of Samsung S24 Ultra 512GB phone I purchased three days ago is broken, and the "S Pen" does not work. The Samsung dealer I bought this defective product from is directing me to service instead of replacing it with a new phone. A phone repaired in the service is no longer considered new but rather a second-hand product. I expected a premium product and service experience, especially for a high-end device like this. This situation has caused significant inconvenience, as I rely on my phone for daily tasks and work. The lack of immediate replacement for a clearly defective product is unacceptable. The screen issue with the S24 Ultra has been a major letdown, and I urge Samsung to take responsibility and resolve this matter quickly.
A complete disappointment, the Galaxy S24 Ultra... The phone I bought on 06/24/2024 had its screen broken just 3 days later when the charger hit it. This phone supposedly has a shock-resistant screen. Despite having a screen protector, I had to get the screen replaced at an authorized service center...
Approximately 15 days ago, I purchased a Samsung Galaxy S24 Ultra 1TB. After starting to use the phone, I experienced severe overheating, with temperatures reaching 45-50 degrees Celsius, rapid battery drain from 100% to around 55%, and the well-documented grainy screen issue, which I captured with ...
I bought a Samsung S9+ tablet back in February 2024. For those who aren’t aware, this tablet is Samsung’s flagship model—the best of the best they offer. So, imagine my surprise when, before even a year has passed, the tip of the stylus breaks off. I called customer service to explain the situation,...
Recently, I took advantage of Samsung's trade-in offer and purchased the S24+. My previous phone was the S10+, which I had for 2.5 years, and I know it had no defects because I took good care of it. The offer they initially presented for the phone was ₺5,500, excluding additional exchange support on...
I attempted to join the S24 Ultra exchange campaign at your Istinye Park dealer in Izmir around 15:00 on 22.01.2024 with my S23 Ultra 512GB phone. Purchased from the Samsung Shop, my phone was a brand new device with a 14-month warranty. After inspecting my device, the dealer quoted a price of 34,00...
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