I purchased the Samsung VR7700BM (VR3MB77312K) robot vacuum, and just over a year later, it stopped charging and would no longer turn on. I took it to the Samsung service center in Mustafakemalpaşa, Bursa, where they replaced the charging station. After picking it up, the vacuum malfunctioned again almost immediately.
This time, it couldn't find the charging dock, entered rooms randomly (or not at all), and sometimes just stopped in the middle of the room without doing anything. I returned it to the same service center. It stayed there for nearly a month without any updates. When I followed up, they finally looked at it and claimed the navigation system was broken—and blamed the issue on it going under furniture, saying this voided the warranty.
I purchased three Samsung VR7700 robot vacuums just three months ago, and I’m already dealing with major issues on two of them. One unit won’t connect to Wi-Fi, and the other has a charging issue—it simply doesn’t charge at all. I brought the vacuum with the Wi-Fi issue to the Samsung service cente...
I just got my Samsung VR7700 robot vacuum back from the service center, where I was told all the tests had been completed and the unit was ready to use. However, when I brought it home, it had no charge, and when I tried to plug it in, it couldn’t locate the charging station. Instead, it displayed ...
Hello! I purchased the Samsung robot vacuum model VR3MB77312KITR VR7700BM from Media Markt. After about 3 months, the robot began to give a wheel jam warning when it was on a flat surface. I took it to the service center the next day. They examined my device and took photos and videos. 'I took a pho...
I bought the Samsung VR7700 robot vacuum mainly for its mopping feature, but it doesn’t mop at all. The vacuum fails to perform any floor wiping or wet cleaning, making one of its key features completely useless. I sent the device to technical service under warranty, and they kept me waiting for an...
I bought the Samsung VR5000 robot vacuum thinking I was investing in a reliable, high-quality brand. Unfortunately, the vacuum broke down in less than a month. We sent it to the service center, and they agreed the product was defective. They even submitted a replacement request on our behalf. Soon ...
Comments